Chicken & Floor Wax: The Secret to Employee Engagement

Christine Bruce, BHA, MLT, CLQM, LSSBB | August 23, 2018 |

This session will review a year of strategies taken by the integrated leadership team at both Grand River and St. Mary’s General Hospitals. The strategies range from environmental changes to employee rewards, and how those tactics translated into improvements in the areas of absenteeism, productivity, workplace joy, and interdepartmental collaboration. It all started with the simple waxing of a floor.

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Management | Quality

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