Lean Six Sigma in the Phlebotomy Lab – A Learned Experience

Chrystal Allen, MLT, ASCP (CT)CM, BHSc, CLSSGB, CLSSBB | June 1, 2016 | 53min

Explore how using the Lean Six Sigma methodology, Horizon Health managed to decrease patient wait times (from when a patient pulled a ticket to the time they left the chair) from 57 minutes down to 28 minutes. Review challenges within the process and the improvements made.

Management | Medical Laboratory Assistant | P.A.C.E.® Approved | Quality

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